1. IntroductionWelcome to SHOUMIKA MAHADIK (“SHOUMIKA MAHADIK”, “we”, “us”, or “our”). These Terms & Conditions govern access to and use of our website, digital services, communication facilities, customer-support channels, and any related services that we may make available from time to time.SHOUMIKA MAHADIK is committed to providing customers and users with transparent, responsible, and lawful digital interactions. Where our services involve business messaging or customer communications through platforms such as WhatsApp Business, WhatsApp Business Platform, RCS for Business, SMS, email, telephone, websites, or other communication channels, those interactions are also subject to the applicable policies, technical requirements, and terms of the relevant platform.These Terms are intended to establish a clear understanding between SHOUMIKA MAHADIK and every person who accesses our website, contacts us, purchases or requests services from us, communicates with us electronically, or otherwise interacts with our business.By accessing our website, submitting information, requesting services, communicating with us, creating an account where applicable, or otherwise using our services, you acknowledge that you have read and understood these Terms and agree to be bound by them.If you do not agree with these Terms, you should discontinue use of our website and services.
2. DefinitionsFor purposes of these Terms:“Business”, “SHOUMIKA MAHADIK”, “we”, “us”, and “our” mean the business operating under the name SHOUMIKA MAHADIK.“User”, “Customer”, “you”, or “your” means any person or entity accessing our website, communicating with us, purchasing services, requesting information, or otherwise interacting with SHOUMIKA MAHADIK.“Website” means our website and any associated webpages, forms, portals, landing pages, or digital properties operated by or on behalf of SHOUMIKA MAHADIK.“Services” means the products, services, consultations, communications, customer-support activities, digital services, or other offerings made available by SHOUMIKA MAHADIK.“WhatsApp Services” means WhatsApp Business services, including applicable WhatsApp Business Platform or Cloud API functionality, where used.“RCS Services” means Rich Communication Services and RCS for Business messaging functionality made available through applicable technology providers, carriers, or business messaging partners.“Message” includes text, images, documents, links, media, notifications, promotional communications, transactional communications, customer-service messages, and other electronic communications.“Personal Data” means information relating to an identifiable individual that is protected under applicable Indian data-protection law.“Third-Party Service Provider” means an external technology provider, payment provider, communications provider, hosting provider, platform, carrier, or other service provider engaged to support our operations.
3. Acceptance of TermsYour use of our website and services constitutes acceptance of these Terms.Where you enter into a separate written agreement, quotation, service order, invoice, proposal, or engagement document with SHOUMIKA MAHADIK, that document may contain additional terms. If there is a conflict between a specific written agreement and these general Terms, the specific agreement will govern to the extent of the conflict.You represent that the information supplied by you is accurate, complete, and not misleading.We may update these Terms periodically. Continued use of our services after an updated version becomes effective constitutes acceptance of the revised Terms, subject to applicable law.
4. Description of ServicesSHOUMIKA MAHADIK may provide business, customer-support, digital, communication, information, or other services according to the particular requirements agreed with each customer.The exact scope, price, delivery method, timeframe, technical requirements, and other conditions may vary depending on the service selected.Where our services involve electronic communications, delivery may depend upon third-party infrastructure, including internet service providers, telecommunications operators, WhatsApp, Meta, Google, RCS infrastructure, hosting providers, or other technology providers.We do not represent that every communication will always be delivered instantly or successfully. Delivery may be affected by recipient availability, network conditions, device compatibility, platform rules, technical interruptions, account restrictions, or other factors outside our reasonable control.
5. EligibilityOur services are intended for lawful use by individuals and organizations capable of entering into legally binding arrangements under applicable law.By using our services, you confirm that:You have the legal capacity required to enter into these Terms;Information supplied to us is accurate;You will comply with applicable Indian laws and regulations;You will comply with applicable third-party platform policies;You will not use our services for unlawful, fraudulent, abusive, deceptive, or harmful purposes.Where a person acts on behalf of an organization, that person represents that they have authority to bind the organization.
6. Account RegistrationWhere an account or customer profile is required, you must provide accurate information, which may include your name, organization details, contact information, billing information, and other information reasonably required to provide the services.You are responsible for keeping account credentials confidential and for activities performed through your account.You must notify SHOUMIKA MAHADIK promptly if you suspect unauthorized access, misuse, or compromise of your account.We may suspend or restrict an account where we reasonably believe that the account is being used fraudulently, unlawfully, in violation of these Terms, or in a manner that could harm our business, service providers, customers, or other users.
7. User ResponsibilitiesUsers must use our website and services responsibly.You agree not to:Provide false or misleading information;Impersonate another person or organization;Attempt unauthorized access to our systems;Introduce malicious code, viruses, or harmful software;Interfere with website operation;Scrape or harvest information without authorization;Use our communication services to send spam;Send unlawful, threatening, abusive, defamatory, fraudulent, or deceptive material;Infringe intellectual-property or privacy rights;Use communications to facilitate unlawful activity;Circumvent platform restrictions or safeguards;Send messages to individuals without appropriate permission or lawful basis.If you provide us with customer contact information for messaging purposes, you are responsible for ensuring that the information was collected lawfully and that you have obtained any consent, notice, authorization, or other permission required under applicable law and platform policies.
8. Payment & Billing TermsWhere services are provided for a fee, pricing may be communicated through quotations, invoices, proposals, service agreements, order forms, or other commercial communications.Unless otherwise agreed in writing:Fees must be paid according to the payment terms stated on the applicable invoice.Taxes, duties, government charges, and applicable transaction charges may be additional.Third-party communication, messaging, carrier, or platform charges may apply separately.You are responsible for providing accurate billing information.Payment obligations remain applicable even if a third-party platform subsequently changes its own pricing or functionality, subject to the applicable commercial agreement.Failure to make payment by the due date may result in suspension of services after reasonable notice.Where a refund is available, the eligibility and amount will depend upon the applicable service terms, invoice, cancellation provisions, and applicable law.
9. Subscription Renewal & TerminationWhere SHOUMIKA MAHADIK offers subscription-based services, the subscription period and renewal terms will be communicated before or during purchase.Unless expressly stated otherwise, a subscription may automatically renew for an equivalent period where recurring billing has been authorized.You may request cancellation in accordance with the applicable subscription terms.We may suspend or terminate services where:Fees remain unpaid;You materially breach these Terms;Your conduct creates a legal, security, or compliance risk;Your use violates WhatsApp, Meta, Google, telecom, or other platform policies;Required third-party infrastructure becomes unavailable;Continued service would reasonably expose SHOUMIKA MAHADIK to unlawful activity or regulatory risk.Termination does not automatically eliminate obligations that accrued before termination.
10. Use of WhatsApp Official API & RCSWhere SHOUMIKA MAHADIK uses or facilitates WhatsApp Business Platform or RCS for Business communications, all such usage must comply with the applicable policies and technical requirements of the relevant platform.WhatsApp Business policies require businesses to obtain appropriate opt-in permission before contacting people and to honor requests to stop, block, or opt out of communications. Business-initiated WhatsApp Platform conversations may also require approved message templates, while customer-initiated conversations are subject to applicable service-window rules.Accordingly, users must not provide contact lists containing recipients who have not lawfully authorized the relevant communications.Where an RCS agent is used, the relevant business or brand information must be accurate and must comply with applicable RCS for Business requirements. RCS agents can communicate with users through RCS-enabled messaging applications, and their configuration and messaging functionality are governed by the applicable Google and carrier infrastructure.SHOUMIKA MAHADIK does not guarantee approval of any WhatsApp account, template, RCS agent, sender identity, message, or campaign because approval and enforcement decisions may be made by independent third-party platforms.
11. Message Delivery & Compliance PolicySHOUMIKA MAHADIK aims to facilitate lawful, relevant, and expected customer communications.Messages should be:Relevant to the recipient;Clearly attributable to the sender;Accurate and not deceptive;Sent only to appropriate recipients;Consistent with the stated purpose for which consent was obtained;Compliant with applicable law;Compliant with applicable WhatsApp, Meta, RCS, carrier, and messaging policies.Users must maintain records sufficient to demonstrate lawful consent where required.Opt-out requests must be honored promptly. A recipient should not be repeatedly contacted after clearly requesting that communications stop, except where a limited communication is legally necessary or otherwise permitted.We may reject, modify, suspend, or discontinue communications that present a compliance risk.Message delivery is not guaranteed. Technical failures, recipient devices, network availability, spam filtering, carrier restrictions, platform enforcement, template rejection, account suspension, and other third-party circumstances may affect delivery.
12. Intellectual Property RightsUnless otherwise stated, the website, business name, logos, graphics, text, designs, documents, software, layouts, and original content associated with SHOUMIKA MAHADIK are owned by or licensed to the Business.Users receive only a limited right to access and use materials for their intended lawful purpose.No user may reproduce, modify, distribute, sell, publish, reverse engineer, or commercially exploit our intellectual property without prior written authorization, except where permitted by law.User-provided content remains the responsibility of the user. By submitting content necessary for service delivery, you grant SHOUMIKA MAHADIK the limited rights reasonably necessary to process and use that content to provide the requested service.
13. ConfidentialityEach party may receive confidential information from the other party.Confidential information should be used only for the purpose for which it was disclosed and should not be disclosed to unauthorized persons.This obligation does not apply to information that:Is publicly available without breach;Was lawfully known before disclosure;Is independently developed;Must be disclosed under law or lawful governmental order.Where disclosure is legally required, the receiving party may disclose only the information reasonably required, subject to applicable law.
14. Disclaimer of WarrantiesSHOUMIKA MAHADIK provides its services using reasonable care and diligence.However, to the maximum extent permitted by applicable law, services and website availability are provided without warranties that:The website will always be uninterrupted;Services will always be error-free;Every message will be delivered;Third-party platforms will remain available;A particular commercial result will be achieved;A third-party platform will approve or maintain an account, template, campaign, sender, or agent.Third-party platforms operate independently and may change their policies, pricing, technical requirements, approval procedures, or availability without control by SHOUMIKA MAHADIK.Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.
15. Limitation of LiabilityTo the maximum extent permitted by applicable Indian law, SHOUMIKA MAHADIK shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from the use or inability to use the website or services.This may include loss of profits, revenue, business opportunities, goodwill, anticipated savings, or data, except where such limitation is prohibited by law.SHOUMIKA MAHADIK shall not be responsible for failures caused by third-party platforms, telecommunications operators, internet providers, cloud providers, device failures, force majeure events, or circumstances beyond reasonable control.Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud or other circumstances where limitation is prohibited by applicable law.
16. IndemnificationTo the extent permitted by law, you agree to indemnify and hold harmless SHOUMIKA MAHADIK and its representatives from claims, losses, liabilities, penalties, costs, and reasonable expenses arising from:Your breach of these Terms;Your unlawful use of the services;Your violation of third-party rights;Your unauthorized communications;Your failure to obtain required consent;Your violation of WhatsApp, Meta, RCS, carrier, or other platform policies;Content or data supplied by you that causes a third-party claim.This provision does not require you to indemnify SHOUMIKA MAHADIK for losses caused solely by the Business’s own unlawful conduct.
17. Governing Law (India)These Terms shall be governed by the laws of India.Subject to mandatory statutory rights and applicable jurisdictional requirements, disputes arising from these Terms shall be subject to the jurisdiction of competent courts in Maharashtra, India, with the parties seeking to resolve disputes amicably before commencing formal proceedings wherever reasonably possible.Nothing in this clause prevents a party from exercising any mandatory statutory remedy available under Indian law.
18. Changes to TermsSHOUMIKA MAHADIK may update these Terms when necessary to reflect changes in services, technology, law, regulations, security requirements, or third-party platform policies.The updated version will be published through the website or otherwise communicated where appropriate.Users should periodically review this page.Where applicable law requires specific notice or consent for a material change, SHOUMIKA MAHADIK will follow the required procedure.
19. Contact InformationFor questions concerning these Terms, services, account matters, communications, or compliance requests, please contact:SHOUMIKA MAHADIK
Flat No. 103, Sankalp Residency,
Manchar, Pune, Maharashtra – 410503, India
Email: saidnikhil15@gmail.com
Mobile: +91 8830003088By using the services of SHOUMIKA MAHADIK, you acknowledge that you have had an opportunity to review these Terms and agree to comply with them.Last Updated: 2 October 2026